Customer Service Policy
At Empire First Nation, we are committed to providing you with the highest quality products and exceptional customer service. Your satisfaction is our priority, and we want to ensure your shopping experience with us is smooth and enjoyable. Below are the key principles of our customer service policy:
1. Product Quality Assurance
We take great pride in the quality of our products. All our items are carefully curated and crafted to meet the highest standards. If you receive a product that does not meet your expectations or has any defects, please contact our customer support team at info@empirefn.com, and we will work swiftly to resolve the issue.
2. Timely Shipping and Delivery
We understand the importance of timely delivery. We aim to process and ship your orders promptly. Our shipping partners are selected to ensure safe and efficient delivery. If you have any shipping-related questions or concerns, please don't hesitate to reach out to us.
3. Returns and Refunds
We want you to be completely satisfied with your purchase from Empire First Nation. If, for any reason, you are not satisfied with your order, we accept returns on items that are in unworn and original condition. Sale items cannot be returned or exchanged. Returns are accepted within 14 days of receiving your product, please send us an email if you encounter any concerns with your order as soon as you can. You will be responsible for paying your own shipping costs for returning your items (please provide proof of shipment being returned, ie, email us a photo of the item returned with tracking. Unfortunately, we cannot guarantee that we'll receive your item). Shipping costs are non-refundable.
4. Privacy and Security
We value your privacy and take data security seriously. We use secure payment gateways and adhere to strict privacy policies to protect your personal information. Your data will never be shared without your consent.
5. Customer Support
Our friendly and knowledgeable customer support team is here to assist you with any questions, concerns, or inquiries you may have. You can reach us via email at info@empirefn.com or through our contact form on our website. We strive to respond to all inquiries promptly.
6. Feedback and Improvement
Your feedback is invaluable to us. We welcome your suggestions, comments, and insights to help us continually improve our products and services. Please share your thoughts with us as we work towards exceeding your expectations.
Thank you for choosing Empire First Nation. We look forward to serving you with the utmost dedication and care.
